Reviews
Reviews
I felt safe and all the staff were amazing.
The menus will be changing in the near future with better options. I am sorry this was not in place during your stay.
Thank you for your kind comment. I have sent your comment about meal choices to the ward matron. Best wishes, Hugh Jones, patient experience Manager
Staff lovely could not do enough for me.
Staff very friendly and helpful. Meals lovely.
Great place, helping me to { } home.
Could not have been more helpful, great sense of humour.
Did not like getting woke up early or going to bed early. Staff are all lovely.
Thank you for your kind words about the staff. We are flexible with times to wake and go to bed, so we will remind staff of the need to include this in the care plan.
I am sorry about this. Please talk to a member of staff about getting up and bed times. I have also sent your comment to the matron to discuss with staff. Best wishes, Hugh Jones, Patient Experience Manager
Struggled a bit at night with the noise did not like getting woken early.
The menus will be changing in the near future with better options. I am sorry this was not in place during your stay. We will speak to staff to see if noise can be reduced at night.
I am really sorry about this. I have passed your comment to the ward matron. Best wishes, Hugh Jones, Patient Experience Manager
I cannot fault the care I have had here.
The menus will be changing in the near future with better options. I am sorry this was not in place during your stay.
Thank you for your kind comments. I have sent your comment to the ward manager for action. Food is so important and needs to be both nutritional and satisfying. Best wishes, Hugh Jones, patient Experience Manager
Very nice staff very helpful.
The menus will be changing in the near future with better options. I am sorry this was not in place during your stay.
Thank you for your kind words. I have sent your comment about tea and coffee to the matron. Best wishes Hugh Jones. Patient Experience Manager
Too long to answer buzzer too noisy.
The call bell time is audited regularly. Unfortunately the time of answering will be dependent on the time of day and if the staff are with other patients, this will continue to be monitored and endeavour to be quicker. We will look into the quality of our blankets to see if they need replacing.
I am really sorry about the noise and time to answer the buzzer. I hope this is a one off and not a deeper problem. I have sent this and your suggestion about duvets to the ward matron for action. Best wishes, Hugh Jones, Patient Experience Manager